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- Install: |
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Note:
The LiveHelp application will not work
properly until you have created the
mysql table and uploaded the /help folder
to your website. If you are using our
shop, then the table is already
included. You can skip step 1. |
Listing of files and folders:
LiveHelpApp/
(main software folder)
LiveHelpApp/help (Website
folder - Ex: http://www.blabla.com/help/login.php)
LiveHelpApp/LiveHelp.exe
(LiveHelp.exe - will only work with
Windows).
LiveHelpApp/liveHelpApp.jar
(executable Jar file - will work with
Suns Java). |
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1. Upload the table to your
database using the mysql.txt found in
your help folder. If you do not have a
database, you need to create one. |
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2. Upload the /help folder to you
website. This is the only folder
you need to upload.
Change the following variables in helpheader.php:
$host="localhost"; //----this is the name of your host. Usually, leave as is.
$dbase="shop"; //----this is the name of your database
$dbuser="myDBusername"; // database username
$dbpass="myDBpassword"; // database access password
$shophelpnick = "HelpNick"; // Your Help Nick. No blank spaces
$adminuser = "AdminUsername"; // LiveHelp admin username.
$adminpass = "AdminPassword"; // LiveHelp admin password.
$timeoutseconds = 300; // Timeout value in seconds.
$timestamp = time();
$timeout = $timestamp - $timeoutseconds;
$refrate = "10"; // Time in seconds to refresh the chat box (index.php)
$emailinfo = "help@profitcode.net"; // Where the support email is sent
$helpemailsubject = "profitCode LiveHelp Support"; // Subject of email
$welcomemessg = "Please wait. Someone will be right with you"; // Log-in Welcome. |
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3. Launch
the LiveHelp App on your computer:
LiveHelp.exe
- MS Java Virtual Machine -
Just Double Click:
liveHelpApp.jar
- sunRun.bat -
Suns Java Version |
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Click the Prefs
Button on the LiveHelp App and the above
preferneces window should pop up.
Edit:
Help Folder Url: (Url to
the help folder with ending / .)
Help Nick: (Same as in your helpheader.php - no white spaces - case
sensative.)
Admin Username: (This must be the same as the
helpheader.php)
Admin Password: ( This must be the same as the
helpheader.php) |
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4. Open web-page http://www.myserver.com/help/adminlogin.php
username: AdminUsername
password: AdminPassword
It should set your LiveHelp
admin cookie and redirect you to the
demo.php. |
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5.
Click Login button in your
LiveHelp App. You will see the Ping Delay
label go green.
The Ping Delay
label will turn
green every time LiveHelp pings your
helpping.php and return to normal when
finished. |
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- Testing
the LiveHelp:
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Click the Check
button in LiveHelp App before you open up the web help
pop-up window (as found in the Demo Link
in your web page demo.php). Actually, you should only
be using that pop-up window for testing
purposes.
Now you can go back to the demo.php page
and click the LiveHelp pop-up link (view
sample javascript). This
demo.php is just to give you an idea of
how to include the javascript pop up on
your site. Log in as any user with a test
question.
After the ping delay in the LiveHelp App
program, it should warn you that someone
is looking for help. It will play the
"Yahooooo!" sound, and pop up
an alert window. You can now test chat
between the pop-up and the window opened
up with the check button.
To answer
the test user, just type in your answer
and click the A link next to his
name.
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-
NOTES:
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LiveHelp App parses myserver.com/help/helpping.php
DO NOT ALTER helpping.php or the php
script in any of the files or LiveHelp will not function.
You can modify the delay time (seconds),
LiveHelp pings using the PingDelay dropdown
menu in LiveHelp App.
We HIGHLY suggest that you do not set
the Delay Ping for 15 seconds. You will
be wasting bandwith and cpu. Besides slowing down your internet
connection. We suggest a setting of
45-90 seconds. The LiveHelp App will automatically
change and use the Ping Delay selected.
The help/thankyou.php
pops-up and deletes the user from the database
when the user leaves the chat.
*We have found that Suns latest JVM
works about 50% smoother with sockets
than Microsofts JVM.
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Live Help App Installation